Driving to Mum's in Manchester yesterday I somehow managed to get a slow puncture, by the time we arrived my tyre was as flat as a pancake. So while Mum chatted on her phone to someone I called on mine for the man with the big yellow van to come and change my wheel.
It's all so different these days, as soon as I called I was put through a series of phone tapping which resulted in them texting me a link, me clicking on the link so they could see my exact location and then with the entering of my registration number they told me what car I had. Then a different set of buttons to press and two minutes later my knight in a shining yellow transit van was booked.
AA man Jim came out and put on my emergency spare, which as it is a narrower than usual tyre cannot be driven on at more than 50 miles an hour. Now there is no way I could meander up the motorway at fifty, so I Googled the nearest Kwik-Fit and after a lovely long chatty visit with Mum and a doggy walk around the park across the road with Mum and Suky, I called to the said garage on the way home.
Technology is brilliant when it works and as soon as Kwik-Fit man Ryan entered my registration number on his computer, my car's and my companies whole Kwik-Fit history popped up on his screen. ' Ooh you're regular customers' he smiled, 'yes my husband likes to look after the cars' I responded.
He immediately put me next in line to be fixed, and me and Suky sat at a socially isolated distance from everyone else and watched while Kwik-Fit man Suki checked over my old tyre, discovered the irreparable problem and offered me a new tyre of similar style to my others.
My face must have looked a picture when he quoted me the price of £119 plus VAT, but the day was saved by Ryan popping out of the office and saying 'no they are regular customers it's just £80 all in'.
Fifteen minutes later I was pulling onto the M60 and heading back to the Van. Thanking my lucky stars that wherever we live we pick a good garage and stick to it loyally, and being very grateful that this time we had chosen Kwik-Fit.
It pays to be loyal ... in all areas of your life.